Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? So there’s no time like the present to create the best customer service training program for your contact center.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

Kustomer

SEPTEMBER 4, 2023

Truly successful contact center agents require more guidance than just initial onboarding and training. If managers can learn how to train well from the beginning and eventually shift to customer service coaching, then anxiously micromanaging employees can become a failed tactic of the past.

Customer Service 98

Customer Service Training Exercises Feedback 98

Stella Connect

JANUARY 28, 2022

Wait times : 35% of US consumers and just under 30% of UK consumers tell us they’d only be willing to wait up to 5 minutes for a response from customer service. #3: 3: Capture and analyze customer feedback, customer sentiment , and CX stats in real time. Enable actionable training based on customer feedback.

Tips 52

Tips Customer Service Effort Score Customer Service Training 52

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

FEBRUARY 2, 2022

Collaboration brings your agents together — share real-time customer feedback with the entire customer service team and allow everyone to learn from the ratings and reviews received. Share data-rich feedback to highlight ideal service interactions — whether via email, a Slack message, or during a team meeting.

Call Center 52

Call Center How To Training Customer Service Training 52