ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken. What is brand advocacy?

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Customer Service Training Training Brands Customer Service 154

Stella Connect

JANUARY 26, 2022

It’s on you to ensure that every agent is prepared to delight customers day in and day out — and in this blog post, we’ll lay out customer service training tips you need to know. But if agents routinely fail to deliver satisfactory service interactions, customers will never return. What should you do?

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Customer Service Training Training Tips Customer Service 96

Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions.

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Customer Service Training Contact Center Training Customer Service 78

Kustomer

SEPTEMBER 4, 2023

Training employees and coaching employees are two essential components of a successful support staff; however, the method and purpose of each differ. From HR anti-harassment courses to PowerPoints that detail a company’s brand guide, all new employees go through various onboarding and training.

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Customer Service Training Exercises Feedback 98

Stella Connect

JANUARY 28, 2022

They’re bringing their A-game, embodying your company’s brand values, and putting customers first. Here are our six tips for delivering better customer service right away. . 6 Tips for Delivering Better Customer Service. #1: Embodying your brand’s voice and values.

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Tips Customer Service Effort Score Customer Service Training 52

Stella Connect

JANUARY 4, 2022

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

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Customer Service Training Training Tips Customer Service 97

Stella Connect

FEBRUARY 2, 2022

It’ll also allow for your customer service team to build a good rapport internally and with customers. Agents who feel motivated and engaged go the extra mile to ensure customers are happy with and trust your brand and its offerings. If you’re waiting a week or a month to share what customers say, it’s too late.

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Call Center How To Training Customer Service Training 52