Customer Relationship Management Customer Service Training Demo Feedback 
ShepHyken
FEBRUARY 9, 2018
This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken. Ask for feedback.
ViiBE Blog
AUGUST 27, 2021
These include Customer effort score (CES) , customer satisfaction (CSAT), as well as customer service KPIs like Net Promoter Score (NPS) and first call resolution (FCR). When combined, these factors can give you an overview of your overall customer experience. This feedback will suggest areas for improvement. .
Expert insights. Personalized for you.
154 
Let's personalize your content