Advantage Communications

MARCH 10, 2020

If your company manages its customer service strategy in house, you’ll probably know just how difficult it is to keep staff motivated and engaged while at the same time ensuring you hit important metrics and efficiencies.

Gamification 69

Gamification Call Center Customer Service Strategies Metrics 69

Comm100

SEPTEMBER 22, 2016

With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. Goodman shows you how to develop and implement a good customer service strategy with the cutting-edge tools at your disposal. Loyalty 3.0:

Customer Service 100

Customer Service Case Study Gamification Culture 100

ProProfs Chat

JUNE 30, 2020

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Playvox

SEPTEMBER 2, 2022

Anyone not performing to satisfaction will be required to report to the office five days per week until metrics are maintained.” But also try other tactics like gamification — for training or just for fun. Related Article: 10 Reasons Why You Should Have a Remote Customer Service Strategy.

Contact Center 70

Contact Center Management Policies Gamification 70

Grade.us

DECEMBER 26, 2019

We were graded on a whole bunch of metrics, one of which was call time. It was a customer service call. With the gamification of reviews, there is often a slew of quick-fire “it was great” reviews that don’t inspire any action for me. The “ideal” call was supposed to last 15 to 20 minutes.

How To 26

How To Travel Hotels Tourism 26