Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

Customer Service Training 106

Customer Service Training Training Customer Service Contact Center 106

ShepHyken

JANUARY 4, 2023

Eighty-one percent of consumers we surveyed said a great customer experience increases trust. . The Customer Support Department Becomes the Revenue Generation Department – In the past, customer support has been seen as a cost. Smart leaders are now realizing that customer service and a focus on CX pays.

Self Service 137

Self Service Customer Experience Customer Service B2C 137

ShepHyken

FEBRUARY 21, 2023

Your happy customers become the best members of your marketing department. The right customer experience gets customers to talk about you, refer you and evangelize your brand. Delivering an amazing customer experience makes price less relevant. That comes in the form of delivering an amazing customer experience.

Customer Experience 67

Customer Experience Customer Service Training Customer Retention Loyalty 67

ShepHyken

JANUARY 18, 2023

The best marketers have realized that personalization is a way to get closer to the customer – or at least make it appear to be so. In our customer experience research (sponsored by Amazon), 74% of customers we surveyed said a personalized experience is important. . Follow on Twitter: @Hyken.

Advertising 65

Advertising Customer Service Training Customer Service Trends 65

ShepHyken

FEBRUARY 19, 2023

He discusses the difference between the customer’s expectation and the reality of the brand’s execution, using an example from a fast-food restaurant. I refer to that as the expectation gap – what you think you are going to get versus what you actually get.) Does the picture of the food look the same as what you’re served? (I

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

AUGUST 15, 2018

Over the years I’ve taught a concept I refer to as the One Thing Question. This is a very simple question to use in a survey as a follow-up to the simple survey question, like the Net Promoter Score question (NPS). For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Net Promoter Score 90

Net Promoter Score NPS Banking Survey 90

SurveySparrow

OCTOBER 1, 2023

What is High Touch Customer Service? High-touch customer service, often referred to as “white glove” service, is a customer-centric approach that goes above and beyond to meet and exceed customer expectations. What makes it high touch? Let’s find out.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52