Remove Customer Service Representative Remove Examples Remove Poor Customer Service Remove Social Media
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The New Qualities for Customer Service Excellence

C3Centricity

Social media usually guarantees a quick response whereas contacting customer services through the usual channels often results in nothing. Social media usually guarantees a quick response whereas contacting customer services through the usual channels often results in nothing.

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3 Customer Service Training Secrets You’ll Wish You’d Known 5 Years Ago

Ecrion

Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back.

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10 Warning Signs That Your Customer Service Sucks

Comm100

We all want our customers to be happy with our products and services. Here’s how you can tell if your customer service, for lack of a better word, sucks. You rarely—or never—have repeat customers. Don’t leave your customers feeling manipulated. difficulty getting a hold of a live representative.

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6 Tips to Help Reduce the Pressure on Your Customer Service Team

CSM Magazine

And when it comes to customer service, the pressure is on the team members responsible for providing it. This can result in poor customer service, making customers dissatisfied with the company. Many companies offer these types of services. Use the live chat.

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How not to act when customer service fails miserably

Service Untitled

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Everyone agrees poor customer service is frustrating, and as hard as we try sometimes, failures happen.

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This Is How You Save On Customer Support

LiveChat

The last decade has been defined by the customer becoming the center of nearly every business initiative. This intense customer focus has paid off for those who’ve gotten their customer experience just right. On the other hand, poor customer service can cost companies dear. MailChimp notoriously (famously?)

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A practical approach to dealing with customer service frustrations

Service Untitled

.” And if that didn’t capture enough of America’s attention, how about the Maserati owner only identified as Wang who smashed his $420,000 Quattroporte with sledgehammers to protest the dealer’s poor customer service while shocked onlookers watched? A popular solution is to take it to social media.