Comm100

DECEMBER 8, 2020

They are assistants that take over and automate your online conversations with customers. They have the conversations your customer service representatives would have at a fraction of the normal time and cost. They can take that load off and improve your customer satisfaction pronto. Free eBook.

Chatbots 134

Chatbots Customer Satisfaction Customer Service Representative Social Media 134

Quadient

JULY 26, 2022

As technology evolved – from the introduction of the fax machine in the 1980s and email in the 1990s to mobile devices and social media in more recent years – it has increasingly influenced how businesses communicate with their customers. . digital (online) channels such as live chat, text messaging, email and social media.

Communication 52

Communication Social Media Omni-Channel Chatbots 52

Playvox

APRIL 21, 2023

For example, A 2022 stud y by ICMI showed that while 63% of contact centers offer customer service by email, only 41% were monitoring it for quality. Thirty percent (30%) offer social media customer care, but only 14% are checking on quality there. 93%) Personalizing the customer service they offer them. (90%)

Omni-Channel 95

Omni-Channel Self Service Customer Experience Contact Center 95

ChurnZero

JANUARY 19, 2022

The internet is the first place people go to find out what existing customers are saying about a company that they’re thinking of buying something from. With the rise of review sites and social media, it’s now easier than ever for your disgruntled customers to take it upon themselves to write negative reviews of your company.

Tips 52

Tips How To eBook Exceptional Customer Service 52

Call Experts

SEPTEMBER 22, 2022

Common questions appear on a customer’s search bar or daily questions, while uncommon questions may overwhelm them. To determine the most common questions that your customers are asking, study your phone and email data, social media, and competitor websites.

Customer Service 52

Customer Service Policies Call Center Social Media 52

Team HGS

MARCH 6, 2019

Earlier this year , HGS presented our trends forecast , comprising customer experience (CX) disrupter predictions, supported by practical strategies clients can use to succeed in the changing marketplace. UBS Corporate Social Responsibility (CSR) Summit and Awards 2018 for Stakeholder Engagement and CSR Project of the Year 2018.

Trends 40

Trends Meeting Self Service Multi-Channel 40

Talkdesk

AUGUST 8, 2016

Many companies think about customer service from the business perspective. They analyze customer service metrics and try to extrapolate learnings. They work with their customer service representatives on effective customer interaction techniques, holding training and coaching sessions.

Poor Customer Service 40

Poor Customer Service Customer Service eBook Social Media 40