Alida

MARCH 23, 2017

As a result, telecom leaders take customer experience metrics like Net Promoter Score (NPS) very seriously. So why are consumer dis satisfaction numbers nearly double that of other industries? Looking beyond traditional customer experience (CX) metrics. The problem with NPS surveys.

NPS 133

NPS Net Promoter Score Loyalty Company 133

Customer Bliss

APRIL 11, 2017

Brian Andrews is a pioneer in the implementation of NPS – the Net Promoter System™. Here, we discuss the critical factors in embedding this approach not as survey-score chasing, but business transformation. He’s currently the Senior CX Principal at Medallia, after being VP, Customer Experience and NPS at Sprint.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

SurveySensum

JUNE 29, 2023

In a world where customer expectations are soaring, it’s essential to go beyond conventional marketing techniques and delve into the realm of customer satisfaction best practices. In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences.

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Customer Bliss

DECEMBER 6, 2018

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. From here, he gathered top issues that everyone in the company could focus on.

Wireless 180

Wireless Customer Journeys Telecommunications NPS 180

Doing CX Right

JULY 24, 2019

Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes. They depend on NPS as a sole metric to determine customers’ perceptions and feelings about their brand. SHOULD NPS SCORES BE TIED TO EMPLOYEE BONUSES?

NPS 40

NPS Measurement Net Promoter Score Effort Score 40

SurveySparrow

JUNE 27, 2021

And one simple way to make this dream come true is by measuring customer net promoter score. The NPS allows you to measure customer loyalty to give them the best possible experience throughout a customer’s journey. Now this metric to gauge customer experience has some mind-blowing facts! NPS calculation is simple.

Net Promoter Score 52

Net Promoter Score Effort Score NPS Metrics 52

PeopleMetrics

DECEMBER 19, 2014

Customer Name and Contact Information: Once you decide how you’re collecting feedback—whether via email, SMS, or even phone interviewing or mail survey (in which case you’re in the 1980s)—you need to answer two basic questions: who are the customers, and where do you reach them? Survey Behavior Information.

Data 83

Data How To Net Promoter Score Wireless 83