Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? A new take on Voice of Customer: driven by insights.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

ChurnZero

MARCH 22, 2019

Did you know: For every 1% increase in revenue retention, a SaaS company’s valuation increases by 12% after five years? This was just one of the takeaways from our well-attended webinar this week on- Understanding the Real Impact of Improving Retention and Customer Success Best Practices. Upcoming Webinar.

Customer Retention 61

Customer Retention Customer Centricity Customer Success Sales 61

Totango

SEPTEMBER 1, 2020

Net promoter scores (NPS) can reveal a customer’s current opinion of your product. A simple ranking of a customer’s likelihood to recommend your product to their peers at that moment in time, this Voice of Customer information is unique in its source and a potential direct call for assistance from your customer.

Net Promoter Score 103

Net Promoter Score How To NPS Effort Score 103

Verint

JANUARY 25, 2018

In today’s ultra-competitive market, Customer Experience (CX) is a strategic imperative that is helping market leaders aggressively grow their business through new customer acquisition and existing customer retention. Where in their organizations should business leaders expect to see value from digital VoC?

Omni-Channel 28

Omni-Channel Customer Retention Voice of Customer Feedback 28

Second to None

JUNE 21, 2018

Once the content becomes more informative the trust factor will automatically increase for the customers. This includes blogs, webinars, photos, videos, infographics and presentations. Content marketing has become a critical aspect for customer loyalty, customer retention and profits. The Variety of Formats.

Loyalty 61

Loyalty Consumers Marketing How To 61

ChurnZero

MARCH 29, 2019

Checking in on customer service objectives? Focusing on customer retention? Upcoming Webinar. How Customer Success Can Catalyze Customer-Centric Change. organizational accountability for customer experience, Voice of Customer feedback loops), with examples of best practices.

B2B 73

B2B Survey Net Promoter Score Effort Score 73

ChurnZero

APRIL 5, 2019

Upcoming Webinar. How Customer Success Can Catalyze Customer-Centric Change. Customer-centricity is a term that gets bounced around, but what does this really mean and how can customer success teams contribute to their organization’s CX evolution? Customer Success Around the Web. RYG |Leadership Hour

Tips 40

Tips Customer Success Customer Centricity Leadership 40