LoyaltyPlus

NOVEMBER 19, 2020

In the new COVID environment, people are trying out new suppliers, particularly those with a good online experience, thus retailers need to work hard to retain customers through personalisation. LoyaltyPlus underlines the role of loyalty programmes and structured marketing campaigns during this unprecedented year.

Omni-Channel 52

Omni-Channel Retail Loyalty Social Media 52

SurveySparrow

JULY 27, 2023

Well, it’s all about leveraging the power of digital technologies and channels to enhance customer interactions, streamline processes, and create personalized experiences throughout the entire customer journey. We’re talking about websites, mobile apps, social media, online chat, and more!

Customer Experience 52

Customer Experience Self Service Customer Journeys Social Media 52

Happy or Not

JULY 18, 2023

Companies must prioritize the customer experience online because it directly affects how satisfied, loyal, and likely to come back customers are. One way ecommerce businesses can enhance the customer experience is by using customer data and taking advantage of social media platforms.

Ecommerce 36

Ecommerce Customer Experience Social Media How To 36

Hallmark Business Connections

AUGUST 11, 2021

While avalanches of paid ads, promotional emails, and low-quality content saturate online experiences, one mailbox is less crowded – the one at the end of your driveway (or attached to your house or in your lobby). The differentiation power of mail delivered directly to your customers or prospects cannot be ignored.

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

InMoment XI

APRIL 3, 2024

But where customer experience takes every interaction into account, the digital experience focuses more specifically on those interactions that occur with digital touchpoints. The digital customer experience has become an essential part of the way that consumers navigate the marketplace. Let’s get into the details.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

SurveySensum

FEBRUARY 24, 2023

Additionally, 47% of customers consider changing their automotive brand after a company fails to deliver a relevant customer experience. These statistics highlight the crucial role that customer experience plays in customer retention and acquisition in the automotive industry.

Automotive 52

Automotive Customer Satisfaction Industry Tips 52