Totango

DECEMBER 28, 2021

These can be delivered through formats such as seminars, workshops, certification programs and degree programs. Training of your customer success team can be facilitated through supporting technology that allows your team the ability to access standardized best practices and strategies for handling specific situations.

Strategy 95

Strategy Net Promoter Score How To Roadmap 95

Heart of the Customer

SEPTEMBER 11, 2014

The Temkin Group analysis shows that a modest increase in customer experience can result in significant revenue increases – a $1 billion bank sees $273 million in additional revenue over three years, and even a health plan sees $140.8 Net Promoter Score inventor Fred Reichheld writes in The Ultimate Question 2.0

Customer Experience 132

Customer Experience Net Promoter Score Report Loyalty 132

Education Services Group

OCTOBER 15, 2020

However, I was most inspired by Pendo’s Product Engagement Score (PES). As someone who tends to disagree with the complete and total dependence of Success organizations on Net Promoter Score (NPS), learning about PES was a breath of fresh air.

Net Promoter Score 105

Net Promoter Score Conference Customer Success NPS 105

BirdEye

APRIL 7, 2023

Customer retention rate As much acquisition is important, retention is cheaper and more substantial in the long term. It’s easier to retain customers than to acquire new ones. This value over the number of customers you had at the beginning of the period gives you the retention rate.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

AskNicely

AUGUST 1, 2018

Your boss and your boss’s boss just came from a seminar on Net Promoter Score (NPS) and want you to implement an NPS program this week. You want to show them that not only are you on top of their request, but you can give them the results they are looking for — customer retention and growth. Book a Demo.

NPS 150

NPS Net Promoter Score Tips Customer Retention 150

Totango

SEPTEMBER 1, 2020

Net promoter scores (NPS) can reveal a customer’s current opinion of your product. A simple ranking of a customer’s likelihood to recommend your product to their peers at that moment in time, this Voice of Customer information is unique in its source and a potential direct call for assistance from your customer.

Net Promoter Score 103

Net Promoter Score How To NPS Effort Score 103