TechSee

JUNE 16, 2022

Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. Shep has worked with thousands of companies and organizations that want to create amazing customer service experiences for their customers and employees.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

AUGUST 6, 2023

25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people. My Comment: I didn’t know Apple had a magazine. (I Connect with Shep on LinkedIn.

Customer Service 62

Customer Service Tips e-support B2C 62

ShepHyken

NOVEMBER 27, 2023

20+ Customer Experience Statistics for 2023 by Fernanda Alvarez Pineiro (Startups.co.uk) First impressions go a long way and that is certainly true when it comes to customers piecing together their opinion of your business. As a business, you should be thinking about ways to improve the customer experience to stay competitive.

Customer Service 68

Customer Service Net Promoter Score Tips Brands 68

ShepHyken

NOVEMBER 29, 2021

Increase Employee Retention With These 4 Tips by David Finkel. Magazine) Employee turnover is always a stressful situation. Total Retail) The holiday season guarantees a seasonal spike in customer support tickets, resulting in a 42 percent increase. Here are my top five picks from last week. Follow on Twitter: @Hyken.

Customer Service 84

Customer Service Chatbots Retail B2C 84

CSM Magazine

AUGUST 23, 2022

The more emphasis you place on the experience a person has with your brand can yield higher ticket sales, future revenue, and referrals to your offerings among the customer’s sphere of influence. Providing a remarkable customer experience regardless of the industry will provide future growth opportunities for your business.

Customer Service 52

Customer Service Management Rewards Programs Social Media 52

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. You can find those stories here.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. You can find those stories here.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130