Eptica

DECEMBER 2, 2016

At the same time, the increasing penetration of mobile devices means people now wield greater power in the retailer/customer relationship - whether they are buying online or in-store they know that if they’re unhappy with what’s on offer from one retailer, they are just a click away from a competitor.

Retail 48

Retail Ecommerce Touchpoint Customer Engagement 48

Joe Rawlinson

AUGUST 9, 2017

Use customer relationship management software to apply analytics to your own customers and extend personalized offers based on their behavior. Use social media channels to keep in touch with your customers and stay engaged. Live chat is another technology you can use to improve customer experience.

Omni-Channel 104

Omni-Channel Self Service Consumers Meeting 104

Responsetek

MAY 8, 2018

Is it reducing customer defection, increasing average revenue per customer, or perhaps even improving employee morale? What aspects of the customer experience are most important to our organisation? Should we focus on retail experience, online experience, or call centre experience?

CEM 40

CEM Strategy Insurance Abandon Rate 40

delighted

APRIL 19, 2019

How do you decide which type of survey is right for your business and customers? Let’s take a closer look at relationship versus transactional surveys using NPS, CSAT, and CES surveys as clarifying examples. What are customer relationship surveys?

Survey 59

Survey Measurement Customer Experience Effort Score 59

ENGAGE.cx

SEPTEMBER 18, 2015

One of the buzzy topics at VentureBeat’s GrowthBeat conference in San Francisco last month was figuring out how to integrate all of a company’s different views of a customer. it can be incredibly difficult for any company to get a single, cohesive view of the customer from this myriad of physical and digital touch points. We at ENGAGE.cx

Omni-Channel 40

Omni-Channel Customer relationships Customer Journeys Call Center 40

delighted

APRIL 19, 2019

How do you decide which type of survey is right for your business and customers? Let’s take a closer look at relationship versus transactional surveys using NPS, CSAT, and CES surveys as clarifying examples. What are customer relationship surveys?

Survey 40

Survey Measurement Customer Experience Effort Score 40

Pointillist

JUNE 15, 2018

Yet companies struggle with customer retention or seem to underestimate its revenue impact. Most ecommerce businesses retain fewer than 20% of their customers. Retention campaigns are focused on indications that the customer is about to leave and how to make her stay. But experiences accumulate over time.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110