InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

SurveySparrow

JUNE 28, 2023

Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached Example: In the e-commerce sector, Amazon utilizes data-driven personalization techniques to recommend relevant products based on customers’ browsing and purchase history, enhancing the overall shopping experience.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

Customer Bliss

JUNE 20, 2017

With creativity, passion and award-winning know-how, Jackie supports service-orientated organizations and helps to improve their guest experience through innovation, engagement, and empowerment. One major lesson during that time: “When does the experience begin?” She’s on LinkedIn here.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

Customer Bliss

DECEMBER 8, 2017

Aisling Hassell is responsible for global customer experience at Airbnb, which is a community marketplace for people to list, discover, and book unique accommodations around the world in more than 34,000 cities and 190 countries. Build Customer Listening to Align to the Various Stages of the Customer Journey.

Net Promoter Score 203

Net Promoter Score Chief Customer Officer NPS Guest Experience 203

SurveySparrow

JUNE 30, 2023

CX (Customer Experience) UX (User Experience) Focuses on the overall experience a customer has with a brand or organization Concentrates on the experience users have when interacting with a specific product or service. Encompasses all touchpoints and interactions throughout the customer journey.

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52

Retently

SEPTEMBER 3, 2023

Although Airbnb’s post-stay survey isn’t necessarily exclusively a typical Net Promoter Score (NPS) survey, it’s rich with lessons. Our goal is to break down Airbnb’s survey and extract insights, learning from the experiences of the iconic startup giant, Airbnb.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78