The State of Customer Journeys & CX: A Conversation with Diane Magers, Ian Golding and Dan Gingiss
Pointillist
AUGUST 18, 2021
I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. This year, 68% of high performers reported having a role or a team dedicated to customer journey management.
Let's personalize your content