Lumoa

FEBRUARY 6, 2018

Matt Dixon, Keynote Speaker and Author, Global Head of Sales Force Effectiveness Solutions at Korn Ferry Hay Group @matthewxdixon | blog “I see the end of the traditional customer survey as we know it. AI and machine learning make customer listening and Voice of Customer analysis—at scale—suddenly possible in a way it wasn’t before.

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

ClearAction

DECEMBER 14, 2017

Customer community — opportunities for customers to engage with one another. Customer references — testimonials from customers. Co-innovation — joint product development efforts with customers. Customer Knowledge (ways of understanding customers).

Customer Care 66

Customer Care CRM Customer Experience CEM 66

ClearAction

DECEMBER 14, 2017

Customer community — opportunities for customers to engage with one another. Customer references — testimonials from customers. Co-innovation — joint product development efforts with customers. Customer Knowledge (ways of understanding customers).

Customer Care 59

Customer Care CRM Customer Experience CEM 59

Lumoa

OCTOBER 31, 2018

These new technologies are here to stay and we’re wise to vet and implement them carefully, testing frequently to ensure they are truly improving the customer experience rather than detracting from it. Three words: voice of customer. Stop surveying your customers and start listening to them.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Verint

JANUARY 25, 2018

Where in their organizations should business leaders expect to see value from digital VoC?

Omni-Channel 28

Omni-Channel Customer Retention Voice of Customer Feedback 28

SmartKarrot

FEBRUARY 25, 2022

Assessing and finding gaps in customer experience Analyzing customer journey across touchpoints Close customer experience gap between customer needs and organization Lead customer-centric efforts and make sure the voice of customer is known and heard. The CMOs must not be threatened by the CCO.

Chief Customer Officer 10

Chief Customer Officer Resources Marketing Customer Centricity 10

SmartKarrot

AUGUST 22, 2022

Customer focus groups: The group is usually made up of 6 to 8 people who meet once per week for an hour or two. Having values such as honesty, acceptance, and trustworthiness can help to make customers feel good about giving honest opinions about products or services. Learn importance of VoC.

Examples 10

Examples Tools Social Media Banking 10