Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.
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Beyond Philosophy
SEPTEMBER 27, 2017
I wish they would tell us what was going on,” complained one AT&T UVerse customer. Customers were so upset that Sen. Telecoms Put Cost-Savings Ahead of Customers. Providing customers with a better experience was not on the company’s radar. Well, they didn’t get much. “I You could have heard a pin drop!
Clarabridge
JANUARY 31, 2017
In any customer journey mapping initiative, there’s likely to be some debate over how to define the different phases a customer goes through in their journey. You might never find a customer journey map missing the buying phase, but there is one critical area missing far too often—when you are losing customers.
Clarabridge
JANUARY 17, 2017
Understanding customers is a tricky thing and will continue to be. Customers, prospects and all of us share a uniquely tricky trait – we’re human! What are some ways you can be sure you are looking beyond the data and results to understand customers? And understanding customers means you can serve them better.
Clarabridge
JANUARY 24, 2017
Understanding and overcoming common blindspots in the customer journey. You’ve dedicated yourself to understanding your customers better! Maybe you’ve become a survey savant or customer experience evangelist. Watch out for these blindspots in your own customer journey efforts. What Customers Don’t Want to Say.
Michel Falcon Experience
FEBRUARY 19, 2016
If you’re reading this, you most likely have a career in customer experience. Or perhaps the headline caught your eye because you manage a customer experience or customer support department and want to elevate your team. If this strategy worked for me, surely it will work for you too!
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