Horizon CX

DECEMBER 1, 2023

This customer-centric approach has propelled Tesla to the forefront of the automotive industry, emphasizing service to the planet and the customer over traditional salesmanship. Disney: Creating Magical Experiences for All Ages Disney’s success is rooted in its ability to create magical experiences for people of all ages.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

CX Journey

MARCH 12, 2015

But both areas are essential for the customer experience professional and for organizational leadership. By managing a customer-centric culture that supports engaged employees, you can transform your organization into one that truly puts customers at its heart. Image Credits: “ I am the entertainer. ”

Culture 80

Culture Engagement Employee Engagement Customer Centricity 80

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. In 2014, Ian officially became a Certified Customer Experience Professional. Annette Franz. Jeff Toister.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. In 2014, Ian officially became a Certified Customer Experience Professional. Annette Franz. Jeff Toister.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Qualtrics

MAY 20, 2019

They knew there were aspects of the on-base living experience they could improve to better serve airmen, but which ones should they prioritize? Airmen aren’t just employees here; they and their families are also customers of an extensive set of base services. Want expert help? Request a consultation from our federal team.

Data 24

Data Multi-Channel Government Leadership 24

Qualtrics

NOVEMBER 21, 2019

Samantha believes that collaboration is critical to great leadership and even more pivotal to great EX ( employee experience ). For more than 20 years, Bruce Temkin has been a central figure in the world of CX ( customer experience ). Samantha Hammock, American Express // Chief Learning Officer.

Omni-Channel 22

Omni-Channel Retail Entertainment Leadership 22