OpinionLab

MARCH 12, 2015

A guest blog post by Bill Bruno, CEO of Stratigent , a market leader in multi-channel analytics. When people hear the phrase “Voice of Customer” (VOC) they instantly think of surveys and comment cards deployed on their website. A/B or Multi-Variate testing (MVT) segmentation. Customer Experience Management.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . It is a great Qualtrics competitor and a cloud-based solution that offers leadership board, employee communication, and employee loyalty modeling capabilities.

Multi-Channel 52

Multi-Channel Analytics Analysis Touchpoint 52

Lumoa

JANUARY 11, 2022

It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it.

NPS 259

NPS Software Net Promoter Score Survey 259

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Nandkishor Tripathi – Global Head of Customer Experience at SurveySensum.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SuiteCX

JUNE 1, 2015

It takes into account the entire lifecycle, including stages such as awareness, consideration, purchase, repurchases, loyalty and churn. It seeks to understand the customer’s point of view and then to design interactions and experiences that make it easy for them to accomplish their objectives. Multi-channel and Omni channel.

Customer Journeys 100

Customer Journeys Omni-Channel Multi-Channel Net Promoter Score 100

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), The result: happy, loyal customers. 2) Make the case : Winning brands win the hearts of their customers.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

ClearAction

NOVEMBER 18, 2015

Customer Experience for the Future: Brilliance by Pattern Discovery. And likewise, business growth from customer experience management is the product of discovering patterns. Cross-tabs can reveal groups of customers with unique characterizations. Keep in mind your alliance and channel partners, too.

Customer Experience 48

Customer Experience Comparison Customer Experience Management Multi-Channel 48