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Services Before Sales Sells More Chicken! (Disney Agrees)

Storyminers

It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. The Cathy family have been building their brand based on service (they say hospitality) since 1946. It naturally aligns the many clues (experience details) in the experience to be on brand.

Sales 113
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Better Experience = Better Business | a Case Study: Vacasa

Storyminers

Vacasa delivers a great guest experience. It depends on two things—their business design and their people. These are what enable them to economically thrive while delivering consistently good experiences across 8,000 properties around the world. We can even help your internal teams have fun and learn along the way.

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What Is A People-First Culture? (Fireside Chat With Jayson Gaignard)

Michel Falcon Experience

Thank YOU for joining US because you have tons of options, especially in hospitality, so, thank you for joining us.” A lot of what you read out there is around customer experience design. Really focus on customer experiences. I’m sure lots of people have worked in hospitality before.

Culture 60