Remove Customer Experience Design Remove Guest Experience Remove Hospitality Remove ROI
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What Is A People-First Culture? (Fireside Chat With Jayson Gaignard)

Michel Falcon Experience

The example that I give, is that when I go home back to Vancouver on December 20th this year for the holidays, and I spend time with my mom, going on a walk with her, or cooking her something to eat, am I asking myself, “What is the ROI of doing this for my beautiful mother?” Really focus on customer experiences.

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