Storyminers

FEBRUARY 2, 2016

It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. The Cathy family have been building their brand based on service (they say hospitality) since 1946. It naturally aligns the many clues (experience details) in the experience to be on brand.

Sales 113

Sales Hospitality Guest Experience Culture 113

Storyminers

APRIL 24, 2018

Vacasa delivers a great guest experience. It depends on two things—their business design and their people. These are what enable them to economically thrive while delivering consistently good experiences across 8,000 properties around the world. Designing a business to serve customers is smart business.

Case Study 100

Case Study Study Culture Guest Experience 100

Michel Falcon Experience

APRIL 11, 2019

Which, if none of you are familiar with the brand 1-800-GOT-JUNK, I think they’re very successful. Jason: Multiple brands, and Brian is just crushing it. Michel Falcon: Working for such a great brand. Any type of brand?” Really focus on customer experiences.

Culture 60

Culture Leadership Hospitality Meeting 60