Customer Experience Design Guest Experience Hospitality Measurement 
Storyminers
FEBRUARY 2, 2016
It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. The Cathy family have been building their brand based on service (they say hospitality) since 1946. How do we train customers to ask for the service? We’re talking 3X what a typical KFC store gets.).
Michel Falcon Experience
APRIL 11, 2019
Let’s just visualize you can measure how much you’re spending in training and development, and if we’re able to review some employee turnover, that is all cost savings that goes straight to your bottom line. Thank YOU for joining US because you have tons of options, especially in hospitality, so, thank you for joining us.”
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