Vonage
OCTOBER 2, 2017
The old adage of "know your customers" is also still as true today as it ever was. And with consumer behavior changing rapidly, businesses need to stay up-to-date with customer expectations. Here are 10 trends changing (and often raising) consumer expectations: 1.
Vonage
AUGUST 30, 2017
The old adage of “know your customers” is also still as true today as it ever was. And with consumer behavior changing rapidly, businesses need to stay up-to-date with customer expectations. Here are 10 trends changing (and often raising) consumer expectations: 1. Customers see a brand, not a department.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kustomer
NOVEMBER 4, 2020
More Businesses Will Switch to an Omnichannel Approach. Customer experience is becoming complex, with 51% of businesses using at least eight channels for CX alone. In 2020, many businesses closed up shop and transferred themselves completely online. Data, Data, and More Data.
InMoment XI
APRIL 3, 2024
The digital customer experience has become an essential part of the way that consumers navigate the marketplace. It is common for consumers to switch channels multiple times throughout the course of an interaction. Your brand needs to deliver on all fronts in order to create a memorable experience for these customers.
Lumoa
APRIL 28, 2020
As a consequence of the increased usage of digital technology, customers’ expectations of digital services are higher than ever – making the digital customer experience more important than ever. In other words, any brand-specific interactions that a customer has with you online is a part of the digital experience.
Lumoa
JULY 17, 2023
Seamless experiences With the aforementioned multi-channel personalization comes another factor: the ability to offer an omnichannel experience. This enables the customer to communicate with the team in their preferred way, whether through self-service or live chat. A great example of this is Sephora.
Uniphore
DECEMBER 7, 2021
Store B is actively facilitating the kind of holiday shopping customers expect. CX leaders should start looking beyond the transaction to create better experiences for their customers. Company B empowers its employees to fulfill instantaneous customer expectations. omnichannel experiences.
Expert insights. Personalized for you.
435 
Let's personalize your content