InMoment XI

OCTOBER 31, 2023

Modern call centers not only handle inbound customer inquiries but also proactively reach out to customers through outbound communications. These centers are equipped with advanced technologies, including customer relationship management (CRM) software, predictive dialers, and analytics tools.

Call Center 260

Call Center Strategy Management First Call Resolution 260

SurveySensum

APRIL 28, 2023

Did you know exceptional customer service is key to retaining customers? Studies show that 93% of customers are more likely to repurchase from companies that offer excellent customer service. Therefore, it is essential to prioritize your customers and deliver exceptional customer service.

NPS 52

NPS Loyalty Measurement Customer Service 52

Myra Golden

APRIL 11, 2023

Despite fewer resources and fewer employees, contact centers are expected to achieve the same or better results. With customer expectations rising and budgets tightening, contact centers are under pressure to deliver excellent service while reducing costs. But how can they achieve this?

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Lumoa

JUNE 14, 2023

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Elevate Your Customer Service Experience Amazon.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Playvox

JANUARY 25, 2024

Does your contact center “talk the customer talk” but sometimes gets stuck when it comes to matching up customer expectations with service and support delivery by your agents? Schedule adherence – When agents don’t adhere to schedules, they aren’t available to service customers as planned.

Contact Center 77

Contact Center Omni-Channel Net Promoter Score Effort Score 77

Call Experts

MAY 20, 2022

In an age where customers expect service across multiple channels, companies have to go the extra mile to provide exceptional experiences and retain customers. Don’t spend your time scaling customer service. By reducing busy signals, you can provide high customer satisfaction.

Contact Center 98

Contact Center Call Center e-support Self Service 98

delighted

SEPTEMBER 27, 2019

What if we told you that there’s a way to grow your business by two to four times without developing a new product or receiving additional funding? Exceptional customer service turns repeat and new customers into promoters. 53% of customers expect businesses to respond to negative reviews promptly.

Customer Service Strategies 42

Customer Service Strategies Customer Service Strategy Self Service 42