ModSquad

MAY 26, 2020

With an eye toward creating more than just an interaction with their customers, companies strive to serve a holistic experience with the end user. An open CRM tool easily connects these touch points, from tracking spend to product preferences, including loyalty and reward programs. Provide smarter assistance.

CRM 84

CRM Customer Experience Rewards Programs Social Media 84

ModSquad

MAY 26, 2020

With an eye toward creating more than just an interaction with their customers, companies strive to serve a holistic experience with the end user. An open CRM tool easily connects these touch points, from tracking spend to product preferences, including loyalty and reward programs. Provide smarter assistance.

CRM 52

CRM Customer Experience Rewards Programs Social Media 52

ModSquad

MAY 26, 2020

With an eye toward creating more than just an interaction with their customers, companies strive to serve a holistic experience with the end user. An open CRM tool easily connects these touch points, from tracking spend to product preferences, including loyalty and reward programs. Provide smarter assistance.

CRM 40

CRM Customer Experience Rewards Programs Social Media 40

West Monroe

JULY 24, 2017

As you move into this world of big data-driven marketing, though, it is critical to understand exactly what is out there and exercise caution in how you use it. While knowing “everything” about customers may sound like a good idea, it can also make it easier to cross an ethical line. If you do dive in, be a responsible data guardian.

Data 51

Data Marketing CRM Advertising 51

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

JUNE 19, 2019

This was my second year on the judging panel at the Loyalty Magazine Awards. Really, for those relatively few brands achieving impressive levels of customer engagement, it’s breath-taking how fast the industry has progressed in such a short time. 1. Looking beyond transactional rewards.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

SurveySparrow

MARCH 29, 2023

The customers must be engaged at this stage of the ecommerce journey. But keeping customers engaged at this stage is a big challenge. Stage 3: Conversion The next step after keeping customers engaged is conversion. Many customers don’t reach the conversion stage at all.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52