Experience Investigators by 360Connext

JULY 20, 2015

Reviewing customers’ online experience is one of the most common ways we at 360Connext help our clients. It’s part of out trademarked process called Customer Experience Investigation, which covers everything. Your online experience is not the same one your employees are married to.

Online Experience 110

Online Experience Case Study Social Media Consulting 110

Experience Investigators by 360Connext

SEPTEMBER 18, 2014

Update employees who deal directly with customers, whether in-store or via any channel, on the most current online experiences. Explain when there will be questions, such as if the Web store has a lower price on a product, and how to answer the customers who ask. Don’t leave the channels in silos.

Multi-Channel 268

Multi-Channel Social Media Call Center Retail 268

SurveySparrow

SEPTEMBER 20, 2021

Customer Satisfaction Score (CSAT). Employee check-ins. Employee pulse surveys. User experience feedback. Predictive analytics for user behaviour. Employee engagement. Online reputation management. Employee pulse. Voice of the Customer surveys. Employee pulse.

Omni-Channel 52

Omni-Channel Software Tools Management 52

Experience Investigators by 360Connext

MAY 19, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Journeys 110

Customer Journeys Social Media Exercises Software 110