Kustomer

FEBRUARY 29, 2024

Primarily tailored for e-commerce businesses, this tool efficiently manages tickets, centralizes customer communication via a shared inbox, and automates numerous routine tasks. One of Gorgias’s greatest assets is its robust integration with the e-commerce platform Shopify. Paul Ferrill, giving it a 3.0/5.0

e-support 52

e-support Feedback Multi-Channel Self Service 52

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Kustomer

NOVEMBER 7, 2023

Zendesk suggests switching to them for stability, but it comes at a cost — Zendesk just raised their prices by 15%, but promises a “grandfathered rate” to customers who agree to an annual commitment. Users on Reddit recently voiced their dissatisfaction with the company’s limited customer support options.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

transcosmos Information Systems

JANUARY 5, 2017

Statistics on e-commerce business for 2017 and beyond remain strong. Just look at these figures : These numbers are telling you that ecommerce is shaping up to be one of the most competitive industries around. In digital commerce, customers are like taking a leap of faith, doing business with people whom they only see online.

e-support 87

e-support Customer Experience Social Media Policies 87

SurveySensum

NOVEMBER 23, 2023

A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc. You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys.

NPS 52

NPS Net Promoter Score Software Tools 52

CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. Lampton look at the state of customer service in the digital age. Omni-channels, chatbots, artificial intelligence, and e-commerce represent new cornerstone technologies to achieve that goal. Omni-channels. Wiatt and Jolene A.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

SurveySensum

DECEMBER 1, 2021

A well-designed NPS tool features NPS calculation, automation, survey scheduling, customer segmentation, intuitive dashboard, reports, real-time notifications, etc. You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys.

NPS 52

NPS Tools Net Promoter Score e-support 52