Lessons Learned from the Frontlines of CX: Add Channels or Risk Becoming Irrelevant
Bold360
MARCH 29, 2021
We’ve witnessed dramatic, rapid shifts in preferred customer engagement channels at a time of social distancing and people working (and doing nearly everything else) from home. 3 Big Trends in Customer Engagement . It’s all about engaging customers in ways that customers prefer, 24/7.
Let's personalize your content