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What is ‘Effective Customer Engagement Strategy’ in the Age of COVID-19?

Bold360

It takes more than one or two interactions to convert today’s customers into loyal buyers. It’s actually the combination of customer engagements integrated across multiple channels over time, delivered wherever your customers are, that creates a strong emotional connection to your brand. good customer service).

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Customer Engagement Solutions for the Customer-Centered Economy

Totango

Today, you need to understand what is going on behind your customer’s doors. You need to employ customer engagement solutions that let you know how your product is being consumed on a day-to-day basis. Put simply, customer obsession is a way to center and align your business around your customers. So, be proactive.

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What Now? 3 Steps for Taking a Post-COVID Approach to FSI Customer Engagement

Bold360

Branches will be open for business again, but the initial months of the pandemic served as a wake-up call about the need for FSIs to have digital-first customer engagement capabilities. Give customers (self-service) options. Start small, learn and scale success across your engagement channels and service organization.

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Redefining Customer and Employee Engagement During COVID-19: How Chatbots Can Help

Bold360

The ongoing COVID-19 pandemic is having massive impacts on how companies engage with their customers and employees. No matter how the crisis evolves, customers and employees still expect to receive a high level of service that’s responsive to their needs. Being relentlessly helpful earns customers for life.

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Customer Engagement Strategies: How to Live Happily Ever After with Customers

LiveChat

So, what do you do to keep your customers engaged over the years ? Customer engagement strategies. Customer engagement is the process of actively nurturing and managing relationships with customers. One of the best ways to check if your customers are engaged is to use NPS ( Net Promoter Score ).

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Delivering Customer Experiences that deliver Value

CloudCherry

Prioritize on customer queries and tickets based on nature and context of query, history of customer interactions, lifetime customer value and so on. Use this data to come up with more personalized strategies for different customer segments. . • Link metrics such as CSAT, NPS and CES directly to business outcomes.

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Delivering Customer Experiences that delivers Value

CloudCherry

Prioritize on customer queries and tickets based on nature and context of query, history of customer interactions, lifetime customer value and so on. Use this data to come up with more personalized strategies for different customer segments. . • Link metrics such as CSAT, NPS and CES directly to business outcomes.