Kitewheel
OCTOBER 7, 2020
You need to listen to all parts of the mobile banking experience to see how customers interact. 37% of banking industry respondents in a Harvard Business Review study reported that they saw little or no ROI from analytics due to inaccessible data. This is a major obstacle to improving the customer experience at many banks.
Comm100
NOVEMBER 13, 2022
Chatbots can also reduce manual work and improve efficiency by automating a significant portion of frontline customer service requests. Find out how much money a chatbot could save your organization with our Chatbot ROI Calculator. Generates substantial ROI through lower service costs. Immediate support.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Talkdesk
JULY 11, 2017
Ytica for Talkdesk is a reporting and analytics solution that provides out-of-the-box dashboards and reports that help you run your contact center. The reporting is fully customizable, allowing business users to create their own visually rich reports by just dragging and dropping from hundreds of predefined metrics and KPIs.
ShepHyken
SEPTEMBER 7, 2018
If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI. On average, buyers use about five sources of information to make their purchasing decisions.
West Monroe
APRIL 30, 2018
Of the many benefits the nCino platform can deliver, five key benefits stand out from our experience with the platform that ultimately yield the experience organizations desire for their customers. Simplicity: nCino supports integrations from multiple third- party systems, giving users a true 360-degree view of the customers.
Education Services Group
JULY 7, 2020
Your CSMs could have a series of check-ins with customers at these levels, where they’re prepared to share deliverables data and performance reports with your customer. At lower CS tiers, you can automate these check-ins, sending your customers emails with results-driven data. Do be flexible and keep evolving.
SmartKarrot
JULY 27, 2022
Use advanced analytics and data from CRM to boost the response rates and show a compelling return on investment (ROI). Execute customer engagement business analysis. They do this by interacting with the customers to understand their feedback and offering possible solutions (if necessary). Analytical skills.
Expert insights. Personalized for you.
52 
Let's personalize your content