Vonage

NOVEMBER 10, 2016

Our customers notice our efforts, too. And, the benefits are apparent – we have been awarded customer service training and speaking contracts based on our fast responses to customers’ requests. Voice of the customer: What is a feedback loop and how can it help your brand?

Customer Confidence 274

Customer Confidence Customer Service Contact Center Banking 274

ShepHyken

APRIL 28, 2024

10 Ways to Nurture Customer Confidence by Katie Navarra (The Ascent) Customer confidence drives sales and supports long-lasting loyalty among customers. Nurturing customer confidence is an important part of your retention strategy. Without trust and confidence, you can’t have loyalty.

Loyalty Programs 70

Loyalty Programs Customer Service Self Service e-support 70

ShepHyken

JUNE 3, 2019

I don’t think many companies lie to customers, but when something promised doesn’t happen for any reason, the customer may begin to lose trust and confidence in the company. 7 Must-Know Types of Customer Survey Questions with Tips and Examples by Delighted. Customers are getting survey fatigue.

Customer Service 117

Customer Service Social Media Survey Customer Confidence 117

ShepHyken

APRIL 30, 2018

Phone Is King for Customer Experience by Blair Pleasant. (No No Jitter) Recent Five9 survey data shows digital consumers, regardless of age, still want to talk to customer service agents. It’s still the number one way customers connect with the companies they do business with. Follow on Twitter: @Hyken.

Net Promoter Score 82

Net Promoter Score Customer Service Self Service NPS 82

ShepHyken

MAY 4, 2018

Improved customer service training. Began the process of consistently responding to every customer grievance. We also started addressing customer experience more fully at every stage of the customer journey. We acted with the expressed goal of improving our rating to A+. Here’s what we did.

Customer Experience 80

Customer Experience Advertising Sales System 80

ShepHyken

NOVEMBER 30, 2016

I believe when a company says they want to satisfy their customers, they actually intend to be better than that, but are just using the wrong word to describe it. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Think of it this way. Follow on Twitter: @Hyken.

Exceptional Customer Service 48

Exceptional Customer Service Customer Satisfaction Customer Service Social Media 48

ShepHyken

JANUARY 10, 2018

For what I was paying him, I felt that he should be giving me a better level of service. Upon surveying clients of law firms, one of the common complaints is a slow response. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service Training 46

Customer Service Training Tips Customer Service Customer Experience 46