ShepHyken

JUNE 3, 2019

I don’t think many companies lie to customers, but when something promised doesn’t happen for any reason, the customer may begin to lose trust and confidence in the company. 7 Must-Know Types of Customer Survey Questions with Tips and Examples by Delighted. Customers are getting survey fatigue.

Customer Service 118

Customer Service Social Media Survey Customer Confidence 118

ShepHyken

APRIL 30, 2018

Phone Is King for Customer Experience by Blair Pleasant. (No No Jitter) Recent Five9 survey data shows digital consumers, regardless of age, still want to talk to customer service agents. It’s still the number one way customers connect with the companies they do business with. Follow on Twitter: @Hyken.

Net Promoter Score 82

Net Promoter Score Customer Service Self Service NPS 82

ShepHyken

NOVEMBER 30, 2016

I believe when a company says they want to satisfy their customers, they actually intend to be better than that, but are just using the wrong word to describe it. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Think of it this way. Follow on Twitter: @Hyken.

Exceptional Customer Service 48

Exceptional Customer Service Customer Satisfaction Customer Service Social Media 48

ShepHyken

JANUARY 10, 2018

For what I was paying him, I felt that he should be giving me a better level of service. Upon surveying clients of law firms, one of the common complaints is a slow response. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service Training 47

Customer Service Training Tips Customer Service Customer Experience 47