Customer Confidence Customer Service Training Self Service Survey 
ShepHyken
APRIL 28, 2024
Loyalty and self-service round out the four. AI Overload: the Good, the Bad, and the Ugly Impact on Customer Experience by Tomer Azenkot (Retail Customer Experience) Many companies today depend on artificial intelligence to handle customer interactions online. Without trust and confidence, you can’t have loyalty.
ShepHyken
APRIL 30, 2018
Phone Is King for Customer Experience by Blair Pleasant. (No No Jitter) Recent Five9 survey data shows digital consumers, regardless of age, still want to talk to customer service agents. It’s still the number one way customers connect with the companies they do business with. Follow on Twitter: @Hyken.
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