Vonage

NOVEMBER 10, 2016

Our customers notice our efforts, too. And, the benefits are apparent – we have been awarded customer service training and speaking contracts based on our fast responses to customers’ requests. Voice of the customer: What is a feedback loop and how can it help your brand?

Customer Confidence 274

Customer Confidence Customer Service Contact Center Banking 274

ShepHyken

JULY 29, 2020

It is, but this is good monotony—the kind of monotony our customers like. It is about being so focused on a consistent and predictable experience that we hear the same feedback over and over again. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Customer Experience 254

Customer Experience Customer Service Hospitality Customer Service Training 254

ShepHyken

JUNE 3, 2019

Customers are getting survey fatigue. So, the right types of questions can go a long way in getting your customers to share their feedback. More importantly, do your customers trust you? The old saying is that customers want to buy from people they know, like and trust. Confidence can lead to more business.

Customer Service 115

Customer Service Social Media Survey Customer Confidence 115

ShepHyken

OCTOBER 15, 2018

My Comment: Delivering a consistent and predictable customer experience builds customer confidence, which can lead to trust and potentially customer loyalty. This short article shares five steps on how to deliver the experience that your customers will and should come to count on when they do business with you.

Customer Service 86

Customer Service Automotive Tips Feedback 86

ShepHyken

JANUARY 10, 2018

Sometimes, the most common-sense customer service tips are the most important. A while back, I was talking to my lawyer about the “client service” I experience from him and his firm. It was evident that he was truly interested in my feedback. My response was simple. “I I just have one complaint.

Customer Service Training 46

Customer Service Training Tips Customer Service Customer Experience 46

Up Your Service

MARCH 24, 2015

If an employee feels a customer should get a discount, either because a mistake was made or because they’re a great and loyal customer, then let them. Compliments are highly motivating and inspire employees to keep coming up with newer and better service ideas. Have mistake meet-ups. Acknowledge achievements. goes a long way.

Tips 40

Tips Hotels Culture Customer Service Training 40