Vonage

MARCH 16, 2017

Customer satisfaction means relying on the basics. Yes, we need customer relationship management strategies, customer engagement and a customer centric focus. I speak at many company meetings where the slogan for that gathering is something like – “The Year of the Customer”. They work every time.

Customer Service 149

Customer Service Customer Centricity Airlines Exceptional Customer Service 149

Bold360

APRIL 20, 2021

Well, 2020 was a crash course in recalibrating CX to respond to rapidly evolving customer needs. What did Bold360 customers learn? Miri Duenias, Customer Relationship Manager at Bold360, offers insights from the frontlines. Miri Duenias, Customer Relationship Manager at Bold360.

Self Service 52

Self Service Omni-Channel Customer Engagement Tools 52

Magellan Solutions

NOVEMBER 27, 2023

It builds strong and lasting relationships. Leverage Technology Wisely A customer relationship management (CRM) system is like a superhero headquarters for customer information. It collects and organizes all customer data in one central location.

Customer Service 52

Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity 52

Kayako

JULY 28, 2022

While customers may like more choices in product features, it turns out that more choices in customer service channels are not a plus. Adding more channels complicates customer relationship management, leading to many side trips and alternate routes, all of which the company must manage to avoid losing the customer.

Self Service 247

Self Service Customer Service Management Knowledge Base 247

Stella Connect

APRIL 11, 2017

Its “ Guides ” use a single clienteling/POS tool throughout the engagement to access and record customers’ histories, interests, and preferences; to maintain an omnichannel view and capabilities; and to complete transactions in the most convenient, expedient way possible.

Customer Experience 40

Customer Experience Omni-Channel Retail Sales 40