Customer Confidence, Customer Relationship Management, Management and Self Service

Lessons Learned from the Frontlines of CX: How Data from Self-Service Tools Optimizes Customer Engagement

Bold360

APRIL 20, 2021

Well, 2020 was a crash course in recalibrating CX to respond to rapidly evolving customer needs. What did Bold360 customers learn? Miri Duenias, Customer Relationship Manager at Bold360, offers insights from the frontlines. The Hidden Potential of Self-Service Tools. That data is gold.

Self Service

Self Service Omni-Channel Customer Engagement Tools

3 Benefits of Knowledge Management for Customer Service

Kayako

JULY 28, 2022

Data cited in a Harvard Business Review article shows a strong preference for self-service: Across industries, 81% of all customers attempt to solve their problems with self-service options before reaching out to a live representative. Why do people prefer self-service? What is Knowledge Management?

Self Service

Self Service Customer Service Management Knowledge Base

Customer Experience Update

Lessons Learned from the Frontlines of CX: How Data from Self-Service Tools Optimizes Customer Engagement

3 Benefits of Knowledge Management for Customer Service

Webinars

Stay Connected