Customer Confidence, Customer Relationship Management, Management and Omni-Channel

Lessons Learned from the Frontlines of CX: How Data from Self-Service Tools Optimizes Customer Engagement

Bold360

APRIL 20, 2021

Well, 2020 was a crash course in recalibrating CX to respond to rapidly evolving customer needs. What did Bold360 customers learn? Miri Duenias, Customer Relationship Manager at Bold360, offers insights from the frontlines. That’s about knowing your customer and anticipating their needs.”. That data is gold.

Self Service

Self Service Omni-Channel Customer Engagement Tools

5 Ways In-Store Tech Is Transforming the Customer Experience

Stella Connect

APRIL 11, 2017

But with customer, product, and inventory data at their fingertips—and in some cases, the ability to complete omnichannel transactions —associates are key to that experience. Ralph Lauren has continued to refine the concept of interactive touchscreen window shopping since introducing it to customers more than 10 years ago.

Customer Experience

Customer Experience Omni-Channel Retail Sales

Customer Experience Update

Lessons Learned from the Frontlines of CX: How Data from Self-Service Tools Optimizes Customer Engagement

5 Ways In-Store Tech Is Transforming the Customer Experience

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