Chatbots, Customer Confidence, Customer Relationship Management and Management

Lessons Learned from the Frontlines of CX: How Data from Self-Service Tools Optimizes Customer Engagement

Bold360

APRIL 20, 2021

Well, 2020 was a crash course in recalibrating CX to respond to rapidly evolving customer needs. What did Bold360 customers learn? Miri Duenias, Customer Relationship Manager at Bold360, offers insights from the frontlines. What questions are customers asking and how do they ask? That data is gold.

Self Service

Self Service Omni-Channel Customer Engagement Tools

10 Ways to Deliver Great Customer Service

Magellan Solutions

NOVEMBER 27, 2023

It builds strong and lasting relationships. Leverage Technology Wisely A customer relationship management (CRM) system is like a superhero headquarters for customer information. It collects and organizes all customer data in one central location.

Customer Service

Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity

Customer Experience Update

Lessons Learned from the Frontlines of CX: How Data from Self-Service Tools Optimizes Customer Engagement

10 Ways to Deliver Great Customer Service

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