Remove Customer Change Remove Effort Score Remove Management Remove Touchpoint
article thumbnail

The next generation: Leveraging customer success to drive value

Totango

It’s important to spend time analyzing your data to understand why your customers are making certain choices and determine what elements of the health score are most important to retaining and growing your customer base. However, a customer’s health score is constantly shifting.

article thumbnail

2021 Survey: The State of Journey Management & CX Measurement

Pointillist

Journey Management Maturity Separates CX Leaders from the Pack. “ Companies cannot solve customer needs within the traditional organizational silos. “ Bharat Poddar Managing Director and Senior Partner Boston Consulting Group. Top Performers Benefit from More Effective Journey Data Management.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

6 Steps to Launching Your Customer Health Dashboard

Gainsight

This article was originally published by Sales & Marketing Management. . Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior.

article thumbnail

[Q&A] Ready to Scale: The Tech Stack That Drives Your Digital Customer Success Program

ChurnZero

How to optimize customer retention with a comprehensive Customer Success tech stack. How to drive revenue by combining customer data across all touchpoints. Speakers: Anika Zubair , VP of Customer Success, inSided. Q: How should you make a business case to purchase Customer Success tools? Q&A Recap.

article thumbnail

Learning to Adapt in an Ever Changing Market With Nate Brown

Kustomer

Gabe and Nate provide valuable insights on change management and how companies can evolve and thrive in the new market. The Need for a CX Change Coalition. Customer service is still a relatively new department and career path. To go about doing this, one thing Nate suggests is a CX Change Coalition.

article thumbnail

[Q&A] Ready to Scale: The Tech Stack That Drives Your Digital Customer Success Program

ChurnZero

How to optimize customer retention with a comprehensive Customer Success tech stack. How to drive revenue by combining customer data across all touchpoints. Speakers: Anika Zubair , VP of Customer Success, inSided. Q: How should you make a business case to purchase Customer Success tools? Q&A Recap.