CX Journey
FEBRUARY 27, 2019
I was recently asked for suggestions on how to prevent different business units and divisions within a larger organization from becoming complacent when they are performing well based on their customer experience metrics. Here's what happens and why the work is never done: Expectations change. Customers change.
CX Journey
FEBRUARY 27, 2019
I was recently asked for suggestions on how to prevent different business units and divisions within a larger organization from becoming complacent when they are performing well based on their customer experience metrics. Here's what happens and why the work is never done: Expectations change. Customers change.
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Lumoa
AUGUST 23, 2021
New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. The collective struggle of the pandemic has allowed for a greater understanding of vulnerability.
ChurnZero
AUGUST 13, 2021
During the webinar, we discuss: What a Customer Success tech stack is and why you should care. The technology that drives a successful digital-led Customer Success program. How to optimize customer retention with a comprehensive Customer Success tech stack. Why it’s important to have an integration strategy.
ChurnZero
AUGUST 13, 2021
During the webinar, we discuss: What a Customer Success tech stack is and why you should care. The technology that drives a successful digital-led Customer Success program. How to optimize customer retention with a comprehensive Customer Success tech stack. Why it’s important to have an integration strategy.
ProProfs Chat
APRIL 24, 2020
What’s more, you get more time to come up with effective ways to actually work upon your products in order to mee the needs of your customers faster. Brand Your Business to Improve Customer Retention. It is calculated by simply dividing the number of cases solved during the first interaction by the number of all requests.
ClientSuccess
AUGUST 10, 2022
Whether you’re working with large enterprise customers or smaller startups, the metrics you use will be the same. Customer success teams rely heavily on KPIs and success identifiers to understand if they provide the right level of support and attention to their customers. Toolkit: Customer Success Metrics Toolkit.
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