Customer Change Customer Experience Management Customers Financial 
Lumoa
AUGUST 23, 2021
In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention.
CX Journey
JULY 5, 2016
Image courtesy of dizzycage Still trying to show executives how your proposed customer experience improvement initiatives impact the bottom line? As you know by now, I'm no stranger to advocating for - and writing about - ROI and building the business case for you employee and customer experience improvements.
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Forrester's Customer Insights
MARCH 17, 2020
That financial windfall drove EHR adoption from under 20 percent to […]. This has been the disappointing end to the nation’s first digital transformation effort, which started in 2009 as the American Recovery and Reinvestment Act funneled $35 billion into subsidized EHR implementations.
Forrester's Customer Insights
MARCH 17, 2020
That financial windfall drove EHR adoption from under 20 percent to over 95 percent […]. This has been the disappointing end to the nation’s first digital transformation effort which started in 2009 as the American Recovery and Reinvestment Act funneled $35 billion into subsidized EHR implementations.
Qualtrics
FEBRUARY 21, 2020
In the decade since the financial crisis brought widespread attention to how the banking industry treated its customers, many banks have made customer experience (CX) transformation a strategic priority. Within banking, we looked at 5,500 consumers who evaluated their experiences with 15 large banks.
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