Customer Care Fashion Self Service Social Media 
ijgolding
JULY 18, 2018
The Customer Service Summit is a two-day event bringing over 150 senior customer experience, customer service and social customer care leaders together to discuss strategies for delivering effortless, efficient, and engaging customer experiences in an age of everchanging customer expectations.
TechSee
JANUARY 29, 2019
These technologies can be implemented in assisted service mode – to route visual customer inquiries, interpret them and assist the agent with visual decision support tools – or in self-service mode – where the customers visually interact with bots that are able to visually guide them to self-resolution.
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ShepHyken
DECEMBER 28, 2018
Millennials (those youngsters born between 1981 and 1996) represent more than 25% of the nation’s population, which is why it makes perfect sense that if they have a preference for how to communicate with businesses today (from fast food to fashion), those businesses are going to sit up and take notice!
Win the Customer
DECEMBER 14, 2015
Direct agent-to-customer communication is one of the most powerful methods of problem solving available in the contact center today. Even in the age of email and social media, there’s real power and effectiveness found in old fashion human-to-human conversation.
Storyminers
JULY 29, 2016
The most effective customer retention strategy – use your social media accounts to engage with what your customers are sharing online. Our most effective customer retention strategy is to be relentless about support. Our customers frequently make product suggestions based on their usage of our software.
Comm100
AUGUST 23, 2018
While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Get on Board: Consider what your customers need, and how you can meet these needs in your company app. billion monthly users worldwide.
Kustomer
SEPTEMBER 7, 2022
By showing up and being openly available, agents are better able to get to the root of the customer’s issues in a timely fashion. While not completely replacing the importance of human-to-human interaction, AI has infiltrated the service industry by easing the roles of CX agents by better filtering user issues. .
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