Customer Care Customer Service Employee Experience Wait Times 
Qualtrics
APRIL 27, 2020
Customer Care Managers are used to dealing with regular surges in demand. Most customer care centers (also referred to as contact centers) have an established process, planned months in advance to ensure they cope adequately and maintain the customer experience. Future of Customer Experience, PwC 1.
Think Customers
SEPTEMBER 21, 2022
These opposing criteria can strain contact center operations and effect their ability to provide customer service at the desired level. A recent poll suggests that financial services leaders see several items as the top CX issues facing the industry. In turn, this can increase stress for contact center associates.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
GetFeedback
JANUARY 27, 2020
In today’s competitive marketplace, it’s more important than ever that companies deliver amazing customer service. Focusing on customer experience just might be the single most critical investment a company can make. As you review, it’s possible you’ll identify a number of opportunities for improvement.
Playvox
JUNE 22, 2023
These metrics or key performance indicators (KPIs) are put in place to help leaders benchmark and track improvements to agent performance, call center operations, and ultimately how these metrics lead to improved customer service delivery and outstanding customer experience. Are your customers happy?
Call Experts
FEBRUARY 12, 2020
Three primary trends are driving the customer care industry: diversified cloud-based solutions. By actively harnessing a set of cloud-based AI-powered technologies, contact centers are infusing intelligence across the entire customer contact landscape. How to Provide Personalized Customer Service. Free your Phone!
Lithium
SEPTEMBER 9, 2022
Don't have time to read? Losing and hiring frontline customer care agents can cost more than a few lost customers Can you afford to lose more? Employee attrition is a natural part of any business cycle. Unfortunately, these often hostile interactions leave lasting impacts on care agents.
Lithium
JULY 20, 2022
Losing and hiring frontline customer care agents can cost more than a few lost customers. Employee attrition is a natural part of any business cycle. Regarding customer care, recent trends show that agents often find themselves in the latter half of the two options. Can you afford to lose more?
Expert insights. Personalized for you.
36 
Let's personalize your content