How Do You Really Know If You’re Doing a Good Job?
ShepHyken
APRIL 8, 2020
You can survey customers over the phone, via email, in focus groups and more. You can use tools such as Net Promoter Score and Customer Effort Score. I could go on and on about the different ways to measure your customer’s feedback. There are plenty of ways to get feedback. Follow on Twitter: @Hyken.
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