Bill Quiseng

NOVEMBER 1, 2023

Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. You may have been happy because your customers felt satisfied with their experience.

Customer Journeys 97

Customer Journeys Sports Customer Service Training Customer Care 97

Comm100

DECEMBER 14, 2017

Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Customer Experience Metrics.

Strategy 235

Strategy Customer Experience How To Effort Score 235

Thematic

DECEMBER 12, 2022

Here are some examples of customer taxonomies we’ve seen: Use case 1. B2B company with 1,000 short NPS verbatims per year. Goal: Understand drivers of customer satisfaction A simple taxonomy with generic themes like “pricing” and “customer service” might be good enough.

Feedback 71

Feedback How To B2C Fashion 71

ShepHyken

JULY 17, 2017

How Enterprise Chatbots Platforms Will Change Customer Service by Murray Newlands. Business2Community) The key to good customer care is making your customer’s experience with your brand seamless, easy, and great. However, because customers are more informed than ever, they expect more.

Customer Service 30

Customer Service Net Promoter Score Chatbots Effort Score 30

ShepHyken

SEPTEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 26

Customer Service Effort Score Net Promoter Score Contact Center 26

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link] /.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

MAY 2, 2022

Britany’s definition for CXM is A system of strategies focused on boosting customer satisfaction and engagement.” Customer experience expert, Dan Gingiss, has done an excellent job of summarizing some of Jesse’s philosophy about how customer service and experience can deliver amazing results!

Customer Service 70

Customer Service Social Media NPS Customer Experience Management 70