Unraveling the Tangled Vines of Omnichannel Customer Care
BlueOcean
JANUARY 6, 2020
The good news, according to Gartner insight, is that channel switching isn’t actually hurting customer loyalty. As long as there’s responsive feedback (more on this below) and eventual resolution, they’re happy no matter which channels they interact with. Interaction and care. Speed and flexibility. Got 15 minutes?
Let's personalize your content