SurveySparrow
JUNE 27, 2021
And one simple way to make this dream come true is by measuring customer net promoter score. The NPS allows you to measure customer loyalty to give them the best possible experience throughout a customer’s journey. Now this metric to gauge customer experience has some mind-blowing facts! NPS calculation is simple.
SurveySensum
JUNE 29, 2023
A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar? How can you do it?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Pretium Solutions
FEBRUARY 28, 2012
In those cases, companies must be able to read Net Promoter Score or other customer loyalty data, digest it carefully and make the appropriate changes to improve their lowest scores. The wireless and broadband industries illustrate this point. The post Playing Only to Net Promoter Score (NPS) Promoters: Good Business or Risky Venture?
Pretium Solutions
FEBRUARY 28, 2012
In those cases, companies must be able to read Net Promoter Score or other customer loyalty data, digest it carefully and make the appropriate changes to improve their lowest scores. The wireless and broadband industries illustrate this point. The post Playing Only to Net Promoter Score (NPS) Promoters: Good Business or Risky Venture?
Pretium Solutions
FEBRUARY 28, 2012
In those cases, companies must be able to read Net Promoter Score or other customer loyalty data, digest it carefully and make the appropriate changes to improve their lowest scores. The wireless and broadband industries illustrate this point. The post Playing Only to Net Promoter Score (NPS) Promoters: Good Business or Risky Venture?
Pointillist
MARCH 20, 2020
Measure the Impact of New CX Initiatives With Customer Journey Analytics A leading cable, wireless and internet provider uses journey analytics to gauge the success of a new self-service appointment system intended to improve customer experience while reducing cost to serve. For these “No Shows,” NPS drops to 14.
Pointillist
SEPTEMBER 10, 2020
It’s about ensuring that every moment of your customer’s experience is relevant and cohesive. In short, process mining can optimize aspects of CX, but it’s not the comprehensive approach required to deliver personalized, consistent experiences to each customer based on the context provided by their unique experience with your company.
Expert insights. Personalized for you.
52 
Let's personalize your content