Customer Base Effort Score NPS Wireless 
SurveySparrow
JUNE 27, 2021
And one simple way to make this dream come true is by measuring customer net promoter score. The NPS allows you to measure customer loyalty to give them the best possible experience throughout a customer’s journey. Now this metric to gauge customer experience has some mind-blowing facts! Simple, right?
Pretium Solutions
FEBRUARY 28, 2012
Recently, I came across an interview of Rob Markey, co-author of the Ultimate Question 2.0 , about the current state of the Net Promoter Score movement. The interviewer, Peter Fader , is the co-director of The Wharton Customer Analytics Initiative and a Professor of Marketing at the Wharton Schoo l. That is a risky venture at best.
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Pretium Solutions
FEBRUARY 28, 2012
Recently, I came across an interview of Rob Markey, co-author of the Ultimate Question 2.0 , about the current state of the Net Promoter Score movement. The interviewer, Peter Fader , is the co-director of The Wharton Customer Analytics Initiative and a Professor of Marketing at the Wharton Schoo l. That is a risky venture at best.
Pretium Solutions
FEBRUARY 28, 2012
Recently, I came across an interview of Rob Markey, co-author of the Ultimate Question 2.0 , about the current state of the Net Promoter Score movement. The interviewer, Peter Fader , is the co-director of The Wharton Customer Analytics Initiative and a Professor of Marketing at the Wharton Schoo l. That is a risky venture at best.
Pointillist
MARCH 20, 2020
Measure the Impact of New CX Initiatives With Customer Journey Analytics A leading cable, wireless and internet provider uses journey analytics to gauge the success of a new self-service appointment system intended to improve customer experience while reducing cost to serve. For these “No Shows,” NPS drops to 14.
Pointillist
SEPTEMBER 10, 2020
It’s about ensuring that every moment of your customer’s experience is relevant and cohesive. In short, process mining can optimize aspects of CX, but it’s not the comprehensive approach required to deliver personalized, consistent experiences to each customer based on the context provided by their unique experience with your company.
Answer Dash
APRIL 17, 2020
Which of the typical customer journeys for your business hold the most personal importance for customers? Customer-based research, and the resulting customer experience insights, will help you to prioritize your CX improvements and work more intuitively on existing projects. Is it worth the effort?
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