Gainsight
JULY 6, 2021
Now we can take this to the next level and figure out how to automate some standard CS processes, giving your CSMs the bandwidth to be true strategic advisors to your customer base. We suggest several aspects of best practices for companies when they are first starting their Customer Success Journey. Gainsight Sightline Vault.
Survicate
MARCH 20, 2019
We took those phrases and made them part of our employee handbooks and marketing. Run NPS surveys. “ Listen to your customers, otherwise, you will have none ” says Zach Hendrix, Co-Founder of GreenPal. He says NPS surveys were a true game-changer for their company, most accurately described as the “Uber for Lawn Care”.
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ProProfs Chat
SEPTEMBER 20, 2019
To make customer service worse, British Airways replied something straight out of things that you should never say on “Twitter handbook” . This reply from the airline operator raises the question – “why its customer service was available on Twitter only for limited hours, while the airline operated 24/7?”.
SurveySensum
JULY 14, 2020
She is now Chief Customer Officer at ClearAction Continuum. She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. She led CX company-wide for 11 years at Applied Materials.
SmartKarrot
JUNE 10, 2022
Deploy effective programs to promote company value with customers and design the customer journey to drive customer lifetime value. Own the execution of securing renewals across the existing customer base and measured on customer satisfaction, implementation success, and some elements of upsell.
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